Shipping & Returns
Shipping & Returns
We ship to most address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Items not in stock will be shipped as soon as they are available. You will receive a notice if your item is on back order or in process of being stocked with an estimated time of delivery. For your protection, any items needed immediately should be noted on the order. If we are unable to provide you the delivery as soon as you need it we will give you the option of refund or waiting for your items. It’s always better to order earlier then later!
Orders made from outside of the USA will be responsible for the various duties/taxes for your home country. Alpen Imports, LLC, dba “MyDirndl.Com” is not responsible for any delivery delays due to Customs.
You may return new, unused items within 30 days of delivery for a full refund minus the restocking fees. Item must be in its' original packaging and in perfect, unused condition, example: the tag must be still attached. Shipping costs will never be refunded unless the item was sent to you was our error. Items cannot be returned after 30 days. If you do ship something to us after 30 days to ask for a refund, we will not refund it nor return the item to you unless you pay the return shipping.
Restocking Fees are equal to 20% of the returned item’s purchase price, (excluding sales tax and shipping. example: dirndl cost $219.00 , no tax, 13.99 shipping. Restocking fee is 20% of $219.00 or $43.80. This fee is for the cost of the time for, a. inspecting garment for condition, b. re-entering it into the website & accounting programs inventory, c. re-stocking, rehanging, folding it physically to the shelf.
Custom items or special orders cannot be returned and refunded.
You should expect to receive your refund within four weeks of our receipt of your package; however, you may receive a refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.