Shipping & Returns
Shipping & Returns
We ship to most addresses in the world. We use an inventory and revolving inventory system. While we can not ship out overnight, on many items, many we can. Our system allows us to provide the largest selection we can. As long as you are thinking ahead, it generally works out. Items not in stock will be shipped as soon as they are available. For your protection, any items needed immediately should be noted on the order. We are not your dirndl emergency website, however we may be able to handle your emergency. If we are unable to provide you the delivery as soon as you need it we will give you the option of refund or waiting for your items. It’s always better to order earlier then later!
Orders made from outside of the USA will be responsible for the various duties/taxes for your home country. Alpen Imports, LLC, dba “MyDirndl.Com” is not responsible for any delivery delays due to Customs.
Measure Twice....Order Once....Avoid Return Fees.
first- a word about returns. We sometimes find people return worn items. Restocking is a deterrent from this practice. If you need to try things on, and it is not the busy season - June- Oktober- speak to us. We are happy to try and help to be sure you have the very best fit!
If you ARE someone who buys, wears and returns, don't do that to us small businesses. It's not fair. We have to expend money to repair damage, clean (it's obvious you sat your self down several times by the wrinkles on your dress) and repackage. We don't want to have to police you, we expect you to be a grown up and honorable about this.
You may return new, unused items within 30 days of delivery for a full refund, minus the restocking fees and original shipping costs. Item must be in its' original packaging and in perfect, unused condition, example: the tag must be still attached. Shipping costs will never be refunded unless the item was sent to you was our error. Items cannot be returned after 30 days. If you do ship something to us after 30 days to ask for a refund, we will not refund it nor return the item to you unless you pay the return shipping.
As of Sept 20th
Restocking Fees are equal to 25% of the returned item’s purchase price,
this does not apply when you are exchanging.
This fee is for the cost of the time for, a. inspecting garment for condition, b. re-entering it into the website & accounting programs inventory, c. re-stocking, rehanging, folding it physically to the shelf, d. our merchant processing fees.
Custom items or special orders (Such as ordering from Kruger or another vendor we only special order from) cannot be returned and refunded. Clearance Sale items cannot be returned and refunded.
You should expect to receive your refund within four weeks of our receipt of your package; however, you may receive a refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Return address will be provide on your confirmation & return email.
Don't return a dirndl with a broken-missing apron loop and in a zip lock bag. It's not the original packaging and it's damaged.
An excellent example of how not to return items and why we have a return restocking fee.